The Topside Attic Insulation Boerne Guarantee
We stand behind every attic we seal, every crawl space we encapsulate, and every wall we insulate in Boerne. Since 2016, we’ve completed more than 9,000 home envelope jobs, and not one of them started without a written price, a written scope, and a written warranty delivered to the homeowner first. That paperwork isn’t boilerplate. It’s the Haven Standard Clause 1 in action, and it’s what lets us offer our 365-Day Done Right Promise on every completed project in Boerne, Fair Oaks Ranch, and the surrounding Hill Country. If it’s not done right, we make it right. No dispute process, no runaround, no “we’ll get back to you.” We return and fix it.
What’s Covered
- Workmanship on every insulation system we install. Whether we’re blowing GreenFiber cellulose into a Timberwood Park attic, spraying Demilec open-cell foam in a Creekside new build, or hanging Owens Corning radiant barrier in a vintage Fair Oaks Ranch home, the installation itself is covered for 365 days against defects in our labor.
- Materials sourced from name-brand manufacturers, never proprietary lock-in. We buy from Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber, which means your warranty travels with recognized products, not a house brand that disappears when a single supplier changes course.
- Complete jobsite cleanup, documented. Every visit ends with a Documented Photo Record showing the completed work, not just the “after” glamour shot but the condition we left your attic, crawl space, or wall cavity in. You receive this record automatically; it’s not something you request later.
- On-time arrival with named technician notification. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. If we’re running behind in Boerne traffic or Hill Country weather, you’ll know before you wonder.
- Honest, flat pricing locked before work begins. Haven Standard Clause 1 requires a written price, written scope, and written warranty before anyone lifts a tool. The number on that page is the number you pay. We don’t “find” additional problems that require upsells once we’re in your attic.
- Before-and-after blower-door numbers on applicable jobs. When air sealing is part of your scope, we publish the pressurization measurement showing exactly how much conditioned air your home was losing before we sealed it and how much it lost after. A typical Boerne home with original 1980s top-plate gaps might read 4,200 CFM50 before sealing and 2,100 after. We show you that figure; we don’t ask you to trust a feeling.
Our Satisfaction Promise
If you’re not satisfied with any aspect of our work, call (830) 529-7780. A live person answers 24/7, no voicemail loop, no callback window measured in business days. Describe what isn’t right. We’ll schedule a return visit at our expense, review the original written scope against what was delivered, and correct the deficiency. This isn’t a “satisfaction guarantee” that lives in marketing copy and dies in fine print. It’s the 365-Day Done Right Promise, and it’s backed by the same written documentation you received before we started.
We’ve honored this promise on jobs where a homeowner in Boerne noticed a draft we missed near a can-light penetration, on a Fair Oaks Ranch encapsulation where a vapor barrier seam lifted during an unusually wet spring, and on a Timberwood Park spray foam job where the homeowner simply wanted us to walk through the finished space and confirm coverage was complete. The reason we can offer this without hesitation is that we document everything. The photo record, the blower-door reading, the written scope - they remove ambiguity about what “done right” means.
If we can’t make it right to your satisfaction within the 365-day window, we haven’t fulfilled our end of the Haven Standard. That hasn’t happened yet, but the promise exists for the day it might.
Licensed & Insured Backing
Every guarantee needs something standing behind it. For Topside Attic Insulation Boerne, that backing is our licensed and insured status, maintained continuously since 2016. Licensing means we’ve met Texas requirements for contractors performing building envelope work in Boerne and Kendall County, including the structural and moisture-safety knowledge necessary to install insulation without creating the very problems we’re hired to solve. Insurance and bonding mean that if an unlikely event occurs - damage to your home, injury on your property - there’s a policy in place, not a conversation about who pays.
We’ve seen what happens when unlicensed crews blow fiberglass over active knob-and-tube wiring in a 1950s Boerne cottage, or when a vapor barrier installed without proper clearance traps moisture against rim joists. Licensing doesn’t guarantee competence, but it establishes a floor. Our insurance doesn’t replace careful work, but it means a homeowner isn’t left holding the bag when someone else makes a mistake. The Haven Standard requires both, and we maintain both without exception.
How to Use Your Guarantee
Keep your original written scope, written price, and written warranty in the folder we provide. If you need us during the 365-day window, reference your job date and address when you call (830) 529-7780. We’ll pull the Documented Photo Record and blower-door numbers from our files and compare them to your concern. Most issues resolve in a single return visit. If materials are involved, we source from the same brand specified in your original scope so the repair matches the installation.
For homeowners comparing us to other Boerne insulation contractors, we offer a Free Second Opinion on any written estimate. Bring us a competing quote and we’ll read it with you, line by line, and explain where the scope differs from ours. Often the difference isn’t price; it’s what’s included. A quote that skips air sealing before blown-in insulation, or omits top-plate sealing in a home with recessed can lights, isn’t cheaper. It’s incomplete, and you’ll pay the difference in utility bills and comfort for years.
Why We Guarantee This Way
Wes Okafor built this operation on the observation that home service businesses fail their customers twice: once with vague promises, and again with vague recourse. The Haven Standard was designed to eliminate both. Written price before work starts removes the first failure point. The 365-Day Done Right Promise, backed by documentation you can hold in your hand, removes the second.
In Boerne’s climate - 95-degree summers that force your attic to 140 degrees, sudden Hill Country cold snaps that find every gap in your envelope - insulation isn’t a cosmetic upgrade. It’s a thermal boundary that determines whether your conditioned air stays where you paid to create it. We guarantee that boundary because we measure it, photograph it, and document it before we leave. Anything less would be guessing, and we don’t guess with your utility bill or your comfort.
Call (830) 529-7780 for a free estimate with written pricing, or bring us a competitor’s quote for a Free Second Opinion. We’re independently owned and operated under The Haven Standard, and we’ve been serving Boerne since 2016.
Written by Wes Okafor, Owner at Topside Attic Insulation Boerne, serving Boerne since 2016.